Samsung issues a statement regarding the buggy Android 4.3 update for the Galaxy S III

BY Stefan Constantinescu

Published 19 Nov 2013

You should never buy a device, specifically a device running Android, and expect software updates. Some companies are obviously better at updating their hardware than others, but for the most part, unless you own a Nexus, you’re always going to be “behind” when it comes to the latest version of Google’s mobile operating system. This is why you will always hear a journalist judge a device based on how it performs out of the box, not on how it might run six months down the line.

Why am I bringing this up? Because Samsung is having a few issues with their Android 4.3 update for the Galaxy S III. The 18 month old flagship needs Android 4.3 in order to work with the company’s first wearable, the Galaxy Gear. Unfortunately, it appears that the update wasn’t thoroughly tested, and many people are experiencing issues with basic things such as WiFi and battery life. Here’s the company’s official statement regarding the issues:

As we are currently investigating the reported issues with Galaxy S3 4.3 Jelly Bean update, the upgrading service has been temporarily suspended. We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility. – Samsung Mobile UK

And to make matters worse, the Android 4.3 update for the Galaxy S4 was also pulled in the US for AT&T customers due to these very same issues. So the obvious question is what was Samsung thinking?

Like I said earlier, they want to push the Gear, and that’s hard when it only runs on one device, the Galaxy Note 3. Forcing out this rushed update is hurting Samsung more than the Gear itself, which is something I never thought I’d be able to say.