It’s official: The U.S. government has officially recalled the Galaxy Note7, Samsung’s beleaguered exploding smartphone. On Thursday, the Consumer oduct Safety Commission (CC) posted a clear advisory on affected phones, how consumers can pursue reimbursement.
Samsung has been criticized for the manner in which it’s conducted the recall of the Galaxy Note7 after multiple overheating batteries caught fire exploded. Instead of working with CC from the very beginning, Samsung began its own voluntary recall.
Only on September 9th, a week after the fiasco began, did the company mention it was working with the CS. On Thursday, the CS made the recall official on its own site, while providing a bit more information about the severity of the situation: In the U.S. alone, Samsung has reported 92 cases of the batteries overheating, including 26 reports of burns 55 reports of property damage, including fires in cars a garage.
l Note7 devices sold before September 15 are officially recalled by the CC.
Samsung has been warning users to power down their phones return them immediately, offering refunds or exchanges. But to get a new, safe Note7, users will have to wait for CS inspection approval. Current Note7 owners will be stuck with temporary loaner phones until new, approved stock is shipped out.
The impact on you: If you have a Note7, the recall instructions are the same as before. Go into your carrier store or Best Buy for a free replacement or refund. You can also contact Samsung directly. You can find further exchange details—including a form to check the IMEI of your device to determine if it’s part of the recall or a newer, safe unit—at Samsung’s Note7 recall site.
If you have a Note7, we urge you to take this seriously. This isn’t just a case of a product not working. It can cause real physical harm property damage. wer down your Note7 now, exchange it as soon as you can.
