Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics.

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White Paper | Presented by BMC

Voke Market Snapshot Report: Solution Snapshot BMC SecOps Solutions

When security and operations teams collaborate, business is more effectively protected. Learn how you can provide cross-functional visibility, real-time system information, and automation to help reduce risk

White Paper | Presented by LogMeIn

Rescue Lens for Discrete and OEM Manufacturers

As the role of customer service departments becomes more strategic in response, there is increased pressure to transform what has traditionally been a cost center to a profit maker. This has manufacturers looking for ways to reduce costs associated with customer service - especially for warranty management - while also improving customer satisfaction.

White Paper | Presented by LogMeIn

Rescue Lens for Insurance Claims

The claims process is complex and expensive, and for most customers, it is the only experience they will have with your company after they purchase a policy. At the front line of this process are your claims agents.

White Paper | Presented by Espresa

Using On-Site Employee Services to Drive Business Success

No one says it's easy to create and grow a successful business. Hundreds of factors contribute to a company's ultimate success or failure. Among them: having a solid business plan, keeping customers happy and loyal, responding quickly to business opportunities and threats, and-increasingly-leveraging cutting-edge digital technology and services.

Workplace Services: Bringing in the Best People and Giving Them a Reason to Stay

Companies have long recognized that engaging your employees in the workplace is critical to employee happiness and productivity. In today's ultra-competitive economy, workplace benefits are an investment. Businesses with top-notch benefits foster a more efficient workforce, become a place top hires seek out, and reduce turnover. Read this infographic to learn more.

White Paper | Presented by LogMeIn

A How-To Guide for Customer Service

We took a look at this evolving world and gathered together some practical ideas for getting the most out of your support organization.

Higher Ed - Modern HR for the Modern Campus

Get Ready for a New Era of HR - Competition for talent is increasing, skills shortages are worsening and social recruiting tools are making it easier than ever for faculty and staff to change jobs. HR leaders must align their human capital management, data and talent strategies around these trends in order to create great employee experiences that serve its students and institution best.

White Paper | Presented by Oracle

The Conference Board CHRO Executive Brief

In this year's CEO Challenge survey, CEO respondents focus on building organizational capability and high-performing cultures around engagement, inclusion and continual improvement to prime the business for growth oppotunties, drive better business results and inspire innovation.

The Importance of Culture in Change Management: What Does it Take to Succeed?

4 ways Chief Human Resources Officers can leverage culture to ensure effective organizational change.

Video/Webcast | Presented by LogMeIn

Winning Over Your Customers with Video Support

If there is insufficient focus on getting started, successful integrations, maintenance, and troubleshooting; what happens when these customers aren't able to figure it out on their own? In order to make this technology stick with customers, organizations must make it as simple as possible, otherwise, it just will not be worth the hassle.

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