Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics.

Filter the library by ...

Video/Webcast | Presented by LogMeIn

Top Trends & Technology Impacting Customer Service in 2017

In research conducted by HDI and Robert Half Technology on the technical support center of the future, the key is passion for supporting customers and with social intelligence-a human connection in a digital world.

Why Cloud Computing Is Requiring Us To rethink Resiliency at The Edge

In this paper, we describe and critique the common physical infrastructure practices seen today, propose a method of analyzing the resiliency needed, and discuss best practices that will ensure employees remain connected to their business critical applications.

White Paper | Presented by LogMeIn

How to Select the Right Remote Support Tool

Organizations are now looking to implement best of breed, intuitive customer engagement solutions that give professional help desk and other support professionals on demand productivity and provide quick resolutions to their ever-evolving pains.

White Paper | Presented by LogMeIn

IDG A shift to Remote IT Services Alleviates Support and HelpDesk Headaches

According to an exclusive survey by IDG Research: Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs. Check out this IDG research report to learn more!

White Paper | Presented by LogMeIn

The State of Support Services 2017

Download this report to learn more about the key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).

How Technology Helps SMBs to Maximize the Value of Ideas

In an increasingly competitive environment, ideas can differentiate businesses and fuel their growth. SMBs need to get behind ideas and the people that create them. They can do that by encouraging a culture in which ideas thrive, and by giving people the tools they need to shape, share, and sell their ideas.

The Productivity Puzzle: How to Get the Very Best Out of Your People in the Modern Workplace

Productivity remains one of the top issues facing small and medium-sized businesses (SMBs) today. And while there's no doubting the importance of trying to get the most out of your talent, the approach many SMBs take actually has the reverse effect. This is the 'productivity puzzle.'

The Security Challenge for SMBs in a Mobile World

There's a big change happening in how small and medium-sized businesses (SMBs) think about IT security as they take advantage of mobility and the cloud. They're recognizing the need for mobile device management (MDM), cloud security, and the importance of choosing the right devices.

White Paper | Presented by LogMeIn

Rescue Lens for Discrete and OEM Manufacturers

As the role of customer service departments becomes more strategic in response, there is increased pressure to transform what has traditionally been a cost center to a profit maker. This has manufacturers looking for ways to reduce costs associated with customer service - especially for warranty management - while also improving customer satisfaction.

White Paper | Presented by LogMeIn

Rescue Lens for Insurance Claims

The claims process is complex and expensive, and for most customers, it is the only experience they will have with your company after they purchase a policy. At the front line of this process are your claims agents.

Load More